Privacy Policy

1. Who we are

This website (https://krunalcapital.com/) is owned and operated by Krunal Capital Services Pvt Ltd (referred to as Krunal Capital, "KCS", "we", "us" or "our"). We are a car dealership offering vehicle sales, and facilitation of car loans, insurance and vehicle services.

For the purpose of India's Digital Personal Data Protection Act, 2024 (the "DPDP Act"), Krunal Capital Services Pvt Ltd is the Data Fiduciary responsible for your personal data collected through this website.

2. Data we collect

We only collect the information you choose to share with us through our forms and enquiry buttons. This typically includes:

• Your name — so we can address you correctly.
• Mobile number — so our team can call or message you back about your enquiry.
• Email address (optional) — where you provide it.
• Enquiry details — the vehicle, loan, insurance or service you are interested in, and any message, city/vehicle details, income/eligibility inputs, or preferences you enter in a calculator or form.

We also automatically collect limited technical data (such as your IP address, browser type and pages visited) for security, fraud prevention and to understand how the site is used. We do not collect any payment or card details on this website.

3. How we use your data

We use your personal data only for the purposes for which you shared it, namely to:

• Respond to your enquiry and share information about cars, loans, insurance and services;
• Arrange callbacks, test drives, service bookings, and loan/insurance eligibility assistance;
• Provide quotes and estimates you request (EMI, insurance premium, valuation);
• Send you relevant updates or offers about your enquiry, where you have consented;
• Maintain records, and meet our legal and regulatory obligations.

4. WhatsApp & phone communication (consent / opt-in)

When you submit a form, click a "WhatsApp" or "Call Now" button, or otherwise share your mobile number with us, you consent (opt in) to be contacted by Krunal Capital through phone call, SMS and WhatsApp in connection with your enquiry and the related services you requested.

This may include acknowledgements of your enquiry, quotes, appointment details, document requests and relevant offers. We will not send you unrelated marketing without your consent.

You can withdraw your consent or opt out at any time — simply reply "STOP" to a WhatsApp/SMS message, tell our representative, or email us at krunalkadi@yahoo.com. Withdrawing consent will not affect the lawfulness of communication sent before you opted out.

5. Legal basis — DPDP Act, 2024

We process your personal data on the basis of the consent you provide when you contact us, for the specific purpose of responding to and servicing your enquiry (a legitimate use permitted under the DPDP Act, 2024). We collect only the data that is necessary for that purpose.

6. Sharing your data

We do not sell your personal data. We may share it only where necessary to fulfil your request, for example:

• With our partner banks, NBFCs and insurance companies, when you ask us to help you with a loan or insurance quote/application;
• With trusted service providers who help us operate our business (such as our internal CRM and communication tools), under confidentiality obligations;
• Where required by law, regulation, court order or a lawful government request.

7. Retention & security

We keep your personal data only for as long as needed to serve your enquiry and to meet our legal and business record-keeping requirements, after which it is deleted or anonymised. We apply reasonable technical and organisational safeguards to protect your data against unauthorised access, loss or misuse.

8. Your rights

Subject to the DPDP Act, 2024, you have the right to:

• Access a summary of the personal data we hold about you;
• Request correction, completion or updating of inaccurate data;
• Request erasure of your data where it is no longer required;
• Withdraw your consent at any time;
• Nominate another person to exercise your rights in the event of death or incapacity;
• Raise a grievance with us (see below).

To exercise any of these rights, contact us using the details below.

9. Cookies

Our website uses only essential and functional cookies needed for the site to work and to keep it secure. We do not use cookies to build advertising profiles. You can control or delete cookies through your browser settings.

10. Grievance officer & contact

If you have any questions, requests or complaints about your personal data or this policy, please contact our grievance officer:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.